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About mypharmacy
Terms Of Service
TERMS AND CONDITIONS OF USE OF MYPHARMACY.COM.SG WEBSITE
The mypharmacy.com.sg website ("the Site") is owned, managed and/or operated by Changi General Hospital Pte Ltd ("CGH"). BY ACCESSING THE SITE OR USING ANY INFORMATION OR SERVICES FOUND IN THE SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS WHICH MAY BE CHANGED, UPDATED OR OTHERWISE AMENDED FROM TIME TO TIME.

The terms "you" or "user" refers to any person who accesses the Site, purchases the products and/or makes use of the services through the Site. Use of the Site's web pages following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes by the user.
1   SITE CONTENT

  1.1

The content of the Site includes but is not limited to information, data, software, photographs, graphics, videos, text, images, illustrations, maps, typefaces, sounds, names, logos, trade and service marks, links and other material (collectively referred to as "the Content") that are protected by copyright or other proprietary rights in both Singapore and elsewhere, such rights being valid and protected in all forms, media and technologies now existing or hereinafter developed. The selection, coordination, arrangement, integration and enhancement of the Content are subject to copyrights or patents held by or licensed to CGH.

  1.2   You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. You may view and download a copy of the Content on the Site solely for your personal and non-commercial purposes. No right, title or interest in any material downloaded from the Site is transferred to you as a result of such downloading or copying. Any other use of the Site or the Content is strictly prohibited, unless the written permission of CGH is first obtained in writing.

  1.3   No part or parts of the Content may be reproduced, broadcast, framed, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written consent to CGH.

 

1.4 

You may not reproduce, retransmit, disseminate, sell, distribute, publish, broadcast, circulate or commercially exploit the information or the services found on the Site in any manner without the express written consent of CGH, or use such information or services for any unlawful or unauthorized purpose.

 

1.5 

If you violate any of these Terms and Conditions, your permission to use any of the Content automatically terminates and you must immediately destroy any copies you have made of the Content.

2  DISCLAIMERS

  2.1  CGH does not warrant or represent that your use of the Site will not infringe the rights of third parties.

  2.2  All information and materials found in the Site are for informational purposes only and are not meant to substitute any advice provided by your own physician or other medical professionals. You should not use such information and materials found on the Site for the purpose of diagnosis or treatment of a health condition or disease or for the prescription of medicine. You should always consult your own physician and medical advisers.

  2.3  The Site may contain links to web sites maintained by other people and/or companies. CGH does not monitor the content on these sites nor does CGH have the ability to control these sites. For these reasons, CGH explicitly disclaims any responsibility for the accuracy, content, availability of information, copyright compliance, legality or decency of material contained in sites that link to or from the Site from third parties not associated with CGH and you irrevocably waive any claim against CGH with respect to such sites. CGH does not endorse or make any representations whatsoever as to the content of third party sites included in the Site whether or not such link was created by CGH.

  2.4  CGH PROVIDES THE USE OF THE SITE ON AN "AS IS" AND "AS AVAILABLE" BASIS. CGH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT:-

    2.4.1  YOUR USE OF THE SITE WILL BE ERROR-FREE, FREE FROM COMPUTER VIRUSES, SECURE, TIMELY, UNINTERRUPTED OR WILL MEET YOUR REQUIREMENTS; OR

    2.4.2  ANY MATERIAL YOU DOWNLOAD FROM THE SITE OR OTHERWISE OBTAIN THROUGH THE USE OF THE SITE WILL NOT CAUSE DAMAGE TO OR IMPEDE THE FUNCTIONS OF YOUR COMPUTER SYSTEM OR RESULT IN LOSS OF DATA; OR

    2.4.3  THE PRODUCTS OR SERVICES MADE AVAILABLE ON OR PURCHASED THROUGH THE SITE WILL MEET YOUR EXPECTATIONS OR ARE FIT FOR A PARTICULAR PURPOSE OR MERCHANTABLE OR OF SATISFACTORY QUALITY; OR

    2.4.4  THE CONTENT IS ACCURATE, AUTHENTIC, ADEQUATE, APPLICABLE, TIMELY, COMPLETE OR RELIABLE.

  2.5  None of the Content or any statement made on or obtained through the Site or any oral or written communication between you and CGH (including email or any other electronic communication) shall create or give rise to any warranty unless expressly stated in these Terms and Conditions.

3  SALE CONTRACTS

  3.1  Definitions

    Except where the context otherwise requires, any reference in these Terms and Conditions to:

    3.1.1  "Contract" means the contract for the sale of Products by CGH to Customer evidenced by a Purchase Order duly accepted by CGH.

    3.1.2  "Customer" means the person whose order to purchase Products has been duly accepted by CGH.

    3.1.3  "Products" means any goods or services and information which are advertised on the Site for the Customer's placement of Purchase Order.

    3.1.4  "Purchase Order" means the order made by a Customer for the purchase of a Product or Products.

    3.1.5  "Purchase Order Form" means a form made available on the Site in the form of an electronic record to be used by the Customer for the making of orders for a Product or Products.

    3.1.6  "Supplier" means the vendor from whom CGH may procure the Product or Products for sale to the Customer.

  3.2  Acknowledgment and Acceptance of Terms

    The provision of the following services to the Customer:

    3.2.1  the sale to the Customer of Products pursuant to the Agreement;

    3.2.2  the provision of information via the Site;

    3.2.3  the facilitation of the delivery of Products;

    3.2.4  the provision of such services as may be made available to the Customer which may be provided via the Site from time to time; and

    3.2.5  the provision of any other services as may be ancillary to the above or such other services which CGH may provide to the Customer.

    shall be conditional on the Customer's acceptance of and compliance with these Terms and Conditions. The above services are also subject to any operating rules or policies that may be introduced or implemented by CGH from time to time.

  3.3  Contract for Purchase of Products

    3.3.1  All orders for Products offered for sale on the Site may only be made on a Purchase Order Form, the format of which shall be specified and made available by CGH on the Site for use by the Customer and which may be changed from time to time. Acceptance of the Purchase Order by CGH will constitute the Contract between the Customer and CGH.

    3.3.2  CGH shall not be bound to accept any particular Purchase Order. No Contract shall come into existence until CGH has accepted the Purchase Order. CGH reserves the right not to accept any Purchase Order for any reason whatsoever.

    3.3.3  A Contract is subject to CGH being able to procure the Product or Products ordered by the Customer, from the relevant Supplier.

    3.3.4  In the event CGH is unable to meet a Customer's Purchase Order and provide the Customer with the Product or Products ordered by the Customer, for any reason whatsoever, including but without limitation, a shortage of stocks of the Product or Products, CGH shall inform the Customer accordingly and refund the Customer the amount paid by the Customer for the Product or Products in question either by cheque, or where payment by the Customer was made by credit card, to reverse or nullify such payment. In such event, the Contract shall terminate and neither party shall have any claim against the other with respect to this Contract, these Terms and Conditions and the Product or Products in question.

    3.3.5  With respect to certain Products, CGH may set down additional terms and conditions, which are specific to the sale of such Products, and such specific terms and conditions shall apply to any Contract for the sale of these Products. In the event of any conflict between these specific terms and the Terms and Conditions within this Clause 3, the [specific] terms shall prevail.

    3.3.6  Any attempt by the Customer to alter any part of these Terms and Conditions or of the Terms and Conditions within this Clause 3, shall not have any effect whatsoever, and shall under no circumstances bind CGH in any way whatsoever.

  3.4  Payment

    3.4.1  All payments to be made by Customers under each and every Contract shall be by way of credit card and/or cheque made payable to "CHANGI GENERAL HOSPITAL PTE LTD, unless alternative modes of payment have been approved by CGH.

    3.4.2  All amounts payable by a Customer to CGH under a Contract shall be inclusive of goods and services tax "GST".

    3.4.3  Payments in cash shall also be acceptable if made immediately upon delivery.

    3.4.4  Unless specified otherwise, all payments shall be in Singapore Dollars.

  3.5  Delivery

    3.5.1  CGH shall effect delivery of Products within the Republic of Singapore only, which for the avoidance of doubt, consists of the island or mainland of Singapore including Sentosa and the Brani islands.

    3.5.2  CGH shall use its best endeavours to effect delivery within 2 working days in Singapore from the date of CGH's acceptance of the Purchase Order from the Customer provided that payment for the Product or Products has been made in full to CGH.

    3.5.3  The Customer shall ensure that only persons 18 years and above may take delivery of the Products at the address provided by the Customer to CGH to which the Product or Products is/are to be delivered.

    3.5.4  If a Customer fails to take delivery of Products or fails to enable CGH to make delivery (whether by refusal or failure of the Customer to provide CGH with any instructions, licence, authorisation or other documentation or information or to appoint a person 18 years and above to enable CGH to deliver the Products), CGH may store the Products and to charge the Customer any expenses incurred for such storage, including but not limited to costs of insurance, handling, administration and other costs incurred in respect of the Products or otherwise dispose of the Products in such manner as it deems fit, in which case, the Customer shall have no claims whatsoever against CGH in respect of such disposal.

    3.5.5  CGH shall not be liable for any losses, damages or expenses sustained by the Customer or any other person in consequence of any delays in delivery of a Product if such delivery is delayed at the Customer's request or owing to the Customer's refusal or inability to take delivery of the Product by reason of a lack of reasonable access to the address or place for delivery of the Product or of causes beyond the control of CGH. If delivery is so delayed or cancelled, the Customer shall not be entitled to cancel the Contract.

  3.6  Product Quality

    3.6.1  CGH shall not be liable for any defects in a Product unless the Customer shall, within 7 days after delivery of the Product, have given CGH notice verbally or in writing of the matters complained of.

    3.6.2  CGH's liability for breach of a condition or warranty is limited in the case of the Products to, at CGH's election, either the replacement of the Products with equivalent products or the payment of the cost of replacement of the Products or of acquiring equivalent Products.

    3.6.3  Any Product may be returned by a Customer to CGH within 7 days from the date of the delivery of the said Product to the Customer for a refund or exchange of the said Product for another Product ("Replacement Product") provided that the Product is returned unused in its original condition in its original box and packing material, together with all ancillary items and materials, including but not limited to instruction leaflets, spare parts, accessories and manuals which are provided with or are part of the Product. Should any of the aforesaid items, parts or materials be missing from the Product on return to CGH, CGH reserves the right to charge the Customer a fee in respect of each item, part or material which is missing from the returned Product. The Customer shall also bear any difference in price where the returned Product is of lower value than the Replacement Product.

    3.6.4  Upon verification by CGH that a Product returned by a Customer is intact, unused and in its original condition, CGH will make the required refund or replace the Product. CGH reserves the right to refuse the return of any Product which has been used or damaged whilst in the Customer's possession.

    3.6.5  All pictorial representations (including the specifications and colours) of the Products are to be treated as indicative only and CGH shall not be liable if the Products do not comply with such pictorial representations.

  3.7  Title and Risk

    3.7.1  Property and title in the Products will not pass to the Customer until receipt of full payment for the Products in cash or by way of cleared funds and the Products have been delivered to the Customer.

    3.7.2  The Customer shall hold the Products delivered as fiduciary agent and as bailee for and on behalf of CGH until payment is received in accordance with Clause 3.7.1 above.

    3.7.3  The risk in the Product shall pass to the Customer when the Products leave the premises of CGH or its supplier or such other location where the Products may be stored.

  3.8  Loyalty Programme

    3.8.1  Only Customers registered as members of the Site in accordance with Clause 4 below ("Registered Member") shall be eligible to participate in the Site's "Loyalty Points Programme" in which a Registered Member of the Site may accumulate or be awarded points ("Loyalty Points") for each purchase made on the Site and such points so accumulated will entitle the Registered Member to certain benefits. CGH will determine, in its sole discretion, the number of Loyalty Points to be awarded to each Customer and such decision shall be final.

    3.8.2  Loyalty Points Programme and all the benefits thereunder are made available at the sole discretion of CGH. CGH shall be entitled to limit, suspend, terminate or otherwise amend any aspect of the Loyalty Points Programme without notice to the Customers.

4  REGISTRATION

  4.1  You have the option to register as a member of the Site. It is not necessary to register as a member to order and purchase Products on the Site. Once registered, the Customer will no longer be required, on his subsequent access to the Site and placements of future Purchase Orders on the Site, to provide certain information required for the purchase of Products. Each user is entitled to register for one account only.

  4.2  Upon submitting your registration form, you warrant that all information you are required to furnish about yourself is at all times true, accurate, current and complete. You also warrant that you have legal capacity to bind yourself to these Terms and Conditions herein. You further undertake to maintain and update your membership records as soon as any change occurs in your particulars.

  4.3  Any Customer who is a former or current patient of CGH, including both in-patients and out-patients, may register as a member of the Site and shall, upon registration, have the option of disclosing certain information pertaining to the Customer's medical complaint and condition, illness, allergies, treatment, medical needs or any other information relating to the Customer's treatment at CGH. The Customer who chooses to disclose such information, consents to the storage of the information in CGH's computer database or any other system or device used by CGH for the recordal or capture of data. CGH warrants that such information provided in accordance with this Clause 4.3 shall be kept strictly confidential and shall only be used for the purposes of facilitating the Customer's placement of Purchase Orders subsequent to registration, which use shall be governed by CGH's Privacy Policy. Once registered, the Customer shall not be required to provide such information on his subsequent access to the Site and on subsequent placements of future Purchase Orders on the Site provided that in the event there are changes in such information, the Customer shall immediately notify CGH. It is the Customer's responsibility to ensure that such information is accurate in relation to each Purchase Order. CGH is not obliged to ensure the accuracy of such information and bears no responsibility for any inaccuracy in the same.

  4.4  You have the sole responsibility of maintaining the confidentiality of your Login Name and the Password that you will be issued with upon registration. You may not use a Login Name or e-mail address which breaches the intellectual property rights or other property rights of any person or entity. CGH reserves the right to prohibit the use of any Login Name or e-mail address which CGH, in its sole discretion, deems inappropriate. You agree to maintain the integrity of the Site and of the Content by exercising proper judgment and following standard good practice. If it comes to your attention or you suspect that there has been unauthorised use of your Password or any other security breach, you undertake to inform us immediately.

  4.5  CGH may at its sole discretion temporarily or indefinitely suspend or terminate your membership of and access to the Site or any part thereof, if CGH has reasonable belief or suspicion that you provide CGH with false, misleading, outdated and incomplete information upon registration or if you are in breach of these Terms and Conditions herein or if CGH is unable to verify or authenticate any information you have furnished. CGH is under no obligation to determine conclusively that you are indeed in breach of these Terms and Conditions before taking any such action. Upon termination of your membership, any Loyalty Parts accumulated in your account will be deemed invalid.

  4.6  All information and particulars provided by you upon registration or upon placing a Purchase Order shall be governed by the terms of CGH's Privacy Policy. CGH consistently takes reasonable steps in accordance with the Privacy Policy, which is incorporated into the Terms by reference.

  4.7  As a registered member of the Site, you will be wholly responsible for the use of your membership account, whether or not you have authorised such use. In the event where a third party places Purchase Orders on behalf of a member or otherwise uses a member's account for whatever purpose, including but not limited to an adult child placing Purchase Orders on behalf of his or her parent or otherwise using his or her parent's membership account, the member shall be deemed to be wholly responsible for the third party's use of his membership account, whether or not such use has been authorised.

5  RESTRICTIONS ON OFFICERS AND EMPLOYEES OF CHANGI GENERAL HOSPITAL

  5.1  Officers and employees of CGH [and their immediate relations] are prohibited from participating in any activity, including but not limited to contests, competitions, polls and games conducted on the Site. Any officer or employee [or their immediate relations] who, in contravention of this Clause participates in such activity, shall not be entitled to any Loyalty Points which may be accumulated by participation in such activities.

6  INDEMNITY

  6.1  You agree to defend, indemnify and hold CGH harmless against all claims, expenses (including legal expenses and those of other professionals) loss, damages of any nature whatsoever and howsoever made or incurred by a third party as a result of or in connection with your breach of any of these Terms and Conditions, your posting of any materials, your use of or access to the Site (or any part thereof), your violation of any third party rights or any harm or detriment caused by you to a third party. In the event CGH is required to defend any claims made by third parties, you agree to cooperate and assist in mounting and sustaining CGH's defence to the best of your ability including furnishing to CGH all relevant evidence in your possession.

7  EXCLUSION AND LIMITATION OF LIABILITY

  7.1  CGH IS NOT LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY CLAIMS, EXPENSES, LOSSES OR DAMAGES (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES) WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL CAUSE OF ACTION, EVEN IF CGH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS, EXPENSES, LOSSES OR DAMAGES. ANY LIABILITY ARISING FROM OR IN CONNECTION WITH THE FOLLOWING ARE EXPRESSLY EXCLUDED:-

    7.1.1  YOUR RELIANCE ON OR USE OF ANY OF THE CONTENT OR FACILITY INCLUDED IN THE SITE;

    7.1.2  YOUR USE OF OR INABILITY TO USE THE SITE DUE TO TECHNICAL FAILURES OR OTHERWISE; AND

    7.1.3  UNAUTHORISED USE OF YOUR MEMBERSHIP ACCOUNT AND/OR PASSWORD;

    7.1.4  YOUR DEALINGS WITH ANY THIRD PARTY ON OR THROUGH THE USE OF THE SITE.

    7.1.5  YOUR USE OF ANY CREDIT OR CHARGE CARD TO EFFECT ANY TRANSACTION UNDER THIS AGREEMENT

    CGH'S LIABILITY TO YOU OR ANY THIRD PARTY IS IN ANY EVENT LIMITED TO THE SUM OF S$100. THIS CLAUSE SHALL TAKE EFFECT TO THE FULLEST EXTENT PERMITTED BY LAW.

8  POSTING OF INFORMATION AND/OR MATERIAL BY YOU

  8.1  For the purposes of these Terms and Conditions, to "post" materials, advertisements or communications on the Site includes to upload, transmit, communicate, disseminate, distribute, make available, display, publish, provide links to any materials, or to knowingly assist in the doing or to offer to do any of these acts. "Postings" shall accordingly refer to materials, advertisements or communications posted by way of any of these acts.

  8.2  You agree not to do the following:

    8.2.1  impersonate any person or entity, misrepresent any affiliation with any person or entity, falsify or delete any of the Content, to create false addresses or material, whether by misappropriating the use of handles, nicknames, nicks, user-ids or otherwise;

    8.2.1  post any content that is defamatory, sacrilegious, offensive, unlawful, false, misleading or that harasses, threatens harm or detriment on any person, violates his privacy or is in the nature of chain letters, pyramid schemes, spam, junk email or that is otherwise objectionable;

    8.2.2  post any material that inhibits CGH's administration of and use by others of the Site or that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, surreptitiously intercept any system, data or personal information or that limits the functionality of any computer software or hardware or telecommunications equipment or do anything to undermine the security, integrity or operation of the Site and the Content; and

    8.2.3  cheat, commit fraud or otherwise contravene any Singapore laws which may be in force from time to time, including but not limited to any applicable Code of Practice or Regulation relating to electronic communications or the Internet.

  8.3  You acknowledge that the Internet is not a secure environment and that others may read, view and/or download your Postings without your knowledge.

  8.4  CGH may at any time at its sole discretion remove, edit, refuse to post, block access to or take some other course of action with respect to the whole or part of your Postings, if CGH has a reasonable suspicion or belief that you are in breach of these Terms and Conditions. CGH is not obliged to determine conclusively that you are indeed in breach of these Terms and Conditions before taking any such action.

  8.5  Subject to our Privacy Policy, you will automatically grant CGH a royalty free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the Postings alone or as part of other works in any form, media or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

9  FORCE MAJEURE

  9.1  CGH is not liable for any delays, omissions or failures in the performance of its obligations under these Terms and Conditions if such delay, omission or failure is the result of acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or governmental regulations, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system or any other cause beyond our reasonable control.

10  NO AGENCY

  10.1  No agency, partnership, joint venture, relationship of employer-employee or master-servant is created between you and CGH by these Terms and Conditions or your use of the Site. CGH shall at all times be independent contractors.

11  NOTICES

  11.1 All notices and other communications from CGH to you may be conducted by email to the email address you furnished to CGH during registration or that you furnished when prompted to do so in the course of using any of the facilities made available on this Site. Notice is deemed given twenty-four (24) hours after email is sent. CGH may also choose to give you notice by registered post to the address you furnished during registration, in which case notice is deemed given three (3) days after the date of posting.

  11.2  Except as expressly stated otherwise, your communications and notices to CGH shall be given by contact with our Customer Service at 1-800-787-8787.

  11.3  It is your sole responsibility to ensure that your electronic mailbox is in proper working order for any communications with CGH. You are liable for any resulting damage, expense, loss, risk from or other consequence of any failure in the operation of your electronic mailbox.

12  ADDITIONAL TERMS

  12.1  The following documents/notices are incorporated by reference: PRIVACY POLICY, ORDERING AND DELIVERY POLICY, PAYMENT POLICY, RETURN POLICY. In the event of any conflict between the terms or provisions of the documents/notices listed below in this Clause 12 and these Terms and Conditions, these Terms and Conditions shall prevail.

13  ASSIGNMENT

  13.1  Your rights or obligations under these Terms and Conditions may not be assigned either in whole or part without CGH's prior written consent. CGH, however, reserves the right to assign its rights or obligations under these Terms and Conditions.

14  GOVERNING LAW, WHOLE AGREEMENT, MISCELLANEOUS

  14.1  These Terms and Conditions constitute the entire agreement between you and CGH and govern your use of the Site. Any prior written or oral agreement between you and CGH is hereby superseded. This Agreement shall be governed in all respects by the law of Singapore and if any of these Terms and Conditions is held to be invalid or unenforceable, the particular Term(s) shall be severed to the extent that it is invalid or unenforceable, leaving the remaining Terms and Conditions or parts thereof enforceable. Words importing the singular shall include the plural and vice versa and words importing one gender shall include any other gender. Headings are for the purpose of convenient reference only and shall not be construed so as to define or limit the scope of these Terms and Conditions. Any delay or failure on our part to take action against any breach of these Terms and Conditions by you does not constitute a waiver of any kind of our rights, now or in the future, under this Agreement.

  14.2  All such electronic records of any Purchase Order and any other electronic record relating to a Contract, the Site, these Terms and Conditions or any service, product or service contemplated hereunder as may be maintained by CGH shall be conclusive evidence of the contents thereof. The Customer agrees to the admission as evidence in any court of competent jurisdiction such electronic records and further agrees not to challenge or dispute the authenticity or accuracy thereof.

  14.3  This Site is based in Singapore. We make no claims that the Content is appropriate or may be downloaded outside Singapore. Access to the Content may not be legal by certain persons or in certain countries. If you access the Site from outside Singapore, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

  14.4  Consumertrust Code of Practice

Commercetrust has been appointed by iDA as the Authorised Code Owner (ACO) for the TrustSg seal. B2C businesses that are accredited will receive both the Consumertrust trustmark and the government endorsed TrustSg seal.

Customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to ConsumerTrust Secretariat

ConsumerTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
   
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