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Our Policies
Privacy Policy
At mypharmacy, we have put in place a safe and secure environment for you to enjoy our services and products. This policy statement is to inform you about what we are doing. This policy statement covers:

  • What types of information we collect
  • How we use the collection information
  • When and with whom we share your personal information
  • How you can control the use of or change your personal information
  • Others
What types of information we collect

We collect basic information that does not identify individual users. This includes pages visited, products purchased, and feedback from our visitors. We use cookies to hasten navigation, track purchases, package contents and remember information so that you do not have to provide us with login details each time you visit our site. Cookies show us how and when shoppers use the site and monitor which areas are popular and which are not. With the data collected, we can improve our updates to the site based on the total number of visitors and pages viewed.

Most browsers have been set to accept cookies. You must set your browser to accept cookies if you wish to order from mypharmacy.

When you first create an account with us, you provide such personal information as:
  • First and last name
  • Home address
  • Delivery address
  • Email address
  • Phone number
  • Misc information that will enable us to perform fulfillment
Please note that we will only ask for your credit card number when you make a purchase. The transaction is encrypted and sent through a secure server directly through our systems to the bank. At no other time will we ask you to provide us with your credit card number.

How we use the collected information

We use this information:
  1. To fulfil your order.
  2. To provide you with information about your order (such as whether your order has been received, processed or shipped).
  3. To contact you via telephone or other means in the event that our customer service people need to contact you and cannot reach you by email.
  4. To bill you for products you have ordered and track sales.
  5. To notify you of news and other promotions if you sign up for our free mailing list.
When and with whom we share your personal information

We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our website; communication to customers; providing customer service; providing a personalised shopping experience and completing credit card transactions.

Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your expressed permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information which can identify any individual person.

How you can control the use of or change your personal information

To delete your personal information, please contact our Customer Officer. Simply click on "Update Shopper Information" located in the left navigational bar after you have logged in. Or click on "Change Password & Email" to change your Password and Email.

Please note that you should not share your mypharmacy password with anyone else. Other than logging in to our website, mypharmacy or any of its staff members will never ask you for your password.

You may also unsubscribe from our mailing list or email subscriptions simply by replying to any message you receive by typing in the words "unsubscribe" in the body of the message. Please reply to the email using the email address at which you have received mail from us and we will remove you from our list.


This Privacy Policy was posted on mypharmacy on 6 April 2001. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on mypharmacy for a period of at least six months after the change is implemented.

By using the mypharmacy website and its services, you consent to the collection and use of your information by us as described in this policy. We will fully cooperate with the law to identify those who use our services for illegal activities. We reserve the right to release information about members who violate our content guidelines. We also reserve the right to report to the law regarding unlawful activities if these activities somehow involve mypharmacy's services whether knowingly or unknowingly.

When you click on links or ad banners that take you to third party website, you will be subject to the third party's privacy policies. We cannot be responsible for the actions of third parties. We encourage you to read their posted privacy statements, if any, whenever using another website.

Again, by using the mypharmacy website and its services, you signify your agreement to the mypharmacy Privacy Policy.
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