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Our Policies
Shipping Policy
Your order is hand picked, packed and delivered by mypharmacy personnel at Changi General Hospital. This gives us control over the quality of your goods and informs you regarding the status of your order every step of the way. We have selected a reliable delivery partner to provide the highest level of reliability and speed in getting your package to you.
  1. Delivery Schedule
    We offer home delivery, Monday to Friday from 10am to 6pm and on Saturday from 10am to 2pm. Our delivery partner will call you to confirm the time that will best suit your preference.

  2. Overseas Delivery
    All deliveries are restricted to Mainland Singapore, Sentosa and the Brani Islands only. Overseas delivery services are not available.

  3. Delivery Charges
    Order Value(Per Invoice) *2 Working-Day Delivery *1 Working-Day Delivery
    SG$120 and above Free SG$10
    Less than SG$120 SG$11.50 SG$21.50
    There is a minimum purchase of $30 for every order. Same charges applies to self-collection.

    Customers may be liable for extra charges upon:
    1. additional trip made for delivery when mutually fixed appointment time was not obliged.
    2. wrong address provided.
    3. collection of returned goods due to cancellation of order.
    * All delivery charges apply per delivery outlet for 1 to 3 cartons/bag. On the 4th carton/bag onwards, each carton/bag is charged at S$1.

  4. Order Processing and Delivery
    Order Received On: **2 Working-Day Delivery ***1 Working-Day Delivery
    Mondays to Fridays 2 working days later exclusive of day of order-process 1 working day later
    -Before 4pm
    eg. Orders received Wednesday 3pm
    eg. goods will be delivered by Friday eg. goods will be delivered on Thursday
    -After 4pm(Will be processed on the next working day)
    eg. Orders received Wednesday 6pm
    eg. goods will be delivered by Saturday eg. goods will be delivered on Friday
    Saturday **2 working days later exclusive of day of order-process 1 working day later
    -Before 12pm(delivery for orders received before 12pm only)
    eg. Orders received Saturday 10am
    eg. goods will be delivered on Tuesday eg. goods will be delivered on Monday
    -After 12pm
    eg. Orders received Saturday 2pm
    eg. goods will be delivered on Wednesday eg. goods will be delivered on Tuesday
    Sundays and Public Holidays No delivery services No delivery services
    (Will be processed on the next working day)
    eg. Orders received Sunday 10am
    **2 working days later exclusive of day of process
    eg. goods will be delivered on Wednesday
    Delivery will be made on the next working day
    eg. goods will be delivered on Tuesday
    ** Whenever possible, our delivery partner may even arrange an earlier delivery date for your order.
    ***1 Working-Day: One working day after we receive your order at specified time. Please refer to the above examples.

    Remember to order well in advance before your supply runs low!

  5. Stock Availability and Confirmation of Orders When your order process is successful, your order will be confirmed through your email (or telephone for customers without email addresses). Please note that due to some overwhelming demand or unexpected or special circumstances, products may sometimes be out of stock.
   
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